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Terms and Conditions

Last updated: 20/01/2026

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These Terms and Conditions govern the use of the Nova Cleaning Group website and the provision of cleaning services by Nova Cleaning Group.

By accessing our website, submitting an enquiry, requesting a quote, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

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1. Services

Nova Cleaning Group provides professional cleaning services, including but not limited to:

  • Strata cleaning

  • Commercial and office cleaning

  • Medical centre cleaning

  • Gym cleaning

  • End of lease/bond cleaning

  • Airbnb cleaning

  • Car dealership cleaning

All services are provided subject to availability, site conditions, and confirmation by Nova Cleaning Group.

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2. Quotes and Pricing

  • All quotes are estimates based on the information provided by the client at the time of enquiry.

  • Quotes may be adjusted if the scope of work changes, site conditions differ from those disclosed, or additional services are required.

  • Quotes are valid for a specified period unless otherwise stated.

  • All prices are listed in Australian Dollars (AUD) and may be subject to GST where applicable.

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3. Bookings and Service Confirmation

  • A booking is considered confirmed only once written confirmation is provided by Nova Cleaning Group.

  • The client is responsible for ensuring all booking details are accurate and complete.

  • We reserve the right to refuse or cancel bookings where inaccurate or misleading information has been provided.

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4. Payment Terms

  • Payment terms will be outlined in the issued invoice or quote.

  • Payment may be required prior to service commencement or upon completion, depending on the service agreement.

  • Late payments may result in service suspension, late fees, or recovery action.

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5. Cancellations and Rescheduling

  • Clients must provide reasonable notice for cancellations or rescheduling.

  • Late cancellations or failure to provide access may incur a cancellation fee.

  • Nova Cleaning Group reserves the right to reschedule services due to unforeseen circumstances, including staff availability, safety concerns, or operational issues.

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6. Access, Site Conditions, and Safety

  • Clients must ensure safe, lawful, and reasonable access to the premises at the agreed service time.

  • We are not responsible for delays or incomplete services caused by restricted access, unsafe conditions, or third-party interference.

  • We reserve the right to refuse or cease services where conditions are unsafe or pose a risk to staff or property.

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7. Client Responsibilities

The client agrees to:

  • Provide accurate and complete information regarding the premises and required services

  • Secure or remove fragile, valuable, or sensitive items prior to service

  • Inform Nova Cleaning Group of any hazards, security protocols, or special site requirements

Nova Cleaning Group is not liable for damage to items not reasonably secured or disclosed.

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8. Satisfaction, Issues, and Rectification

  • Any concerns regarding service quality must be reported within 24 hours of service completion.

  • Nova Cleaning Group will assess concerns in good faith and may, at its discretion, offer a re-clean or other reasonable resolution.

  • Refunds are not guaranteed and will be determined on a case-by-case basis.

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9. Liability and Limitation

  • Nova Cleaning Group takes reasonable care in the performance of its services.

  • To the extent permitted by law, we are not liable for indirect, incidental, or consequential loss or damage.

  • Our liability is limited to the value of the services provided.

Nothing in these Terms excludes or limits rights under the Australian Consumer Law.

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10. Insurance

Nova Cleaning Group maintains appropriate insurance coverage relevant to the services provided.

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11. Website Use and Intellectual Property

  • All content on this website is owned by Nova Cleaning Group unless otherwise stated.

  • Content may not be copied, reproduced, or used without prior written consent.

  • We do not guarantee that the website will be free from errors, interruptions, or technical issues.

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12. Privacy

Personal information is collected, used, and stored in accordance with our Privacy Policy. By using our website or services, you consent to these practices.

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13. Amendments to Terms

Nova Cleaning Group reserves the right to amend these Terms at any time. Updated Terms will be published on our website and take effect from the stated date.

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14. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

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15. Contact Information

For any questions regarding these Terms and Conditions, please contact:

Nova Cleaning Group
Email: novacleaninggroupco@gmail.com
Phone: 0430 014 549

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