Privacy Policy

Last updated: 20/01/2026

Nova Cleaning Group is committed to protecting your privacy and handling personal information in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to this Privacy Policy.

1. Information We Collect

We may collect personal information, including but not limited to:

Full name
Email address
Phone number
Property or business address
Company, strata, or building details
Details about the cleaning services you require
Any information you provide via enquiry forms, emails, or phone calls

We may also collect limited non-personal information, such as IP address, browser type, and website usage data for analytics purposes.

2. How We Collect Information

We collect information through:

Website enquiry and quote request forms
Email correspondence
Phone calls or messages
Cookies and website analytics tools

We only collect information that is reasonably necessary to provide our services or respond to enquiries.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide quotes
Deliver cleaning services
Communicate about scheduling, services, or updates
Improve our website and services
Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information.

4. Disclosure of Personal Information

We may disclose personal information only when necessary, including:

To staff or contractors providing our cleaning services
To service providers assisting with business operations (such as website hosting or email services)
Where required or authorised by law

All third parties are required to handle personal information securely.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure systems, restricted access, and internal procedures designed to safeguard your data.

6. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to improve user experience and understand website traffic.

You can disable cookies in your browser settings if you prefer.

7. Access and Correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate, incomplete, or outdated.

Requests can be made using the contact details below.

8. Retention of Information

We retain personal information only for as long as necessary to provide services, comply with legal requirements, or resolve disputes. Information is securely deleted when no longer required.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Nova Cleaning Group
Email: novacleaninggroupco@gmail.com
Phone: 0456 845 373